- Product Returns:

If you are not satisfied with a physical product purchased from iOcean, you may request a return within 10 days of receipt, provided the product is in its original condition.

- Software Refunds:

Software purchases may be eligible for a refund within 15 days of purchase if you encounter significant technical issues that prevent proper use and our support team is unable to resolve the issue.

- Refund Process:

To request a refund, please contact our customer support team with your

order details and reason for the refund. Refunds are typically processed within 5 to 10 business days upon approval.

- Non-Refundable Items:

Certain items, such as customized products or services, may not be eligible for refunds unless determined otherwise by iOcean.

- Payment Method:

Refunds will be issued to the original payment method used for the purchase.

For specific details about our Refund Policy or to initiate a refund request, please contact our customer support team.

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These policies are designed to ensure transparency, fairness, and a positive experience for our customers. If you have any questions or require further clarification, please don't hesitate to reach out to us.