Privacy Policy

1. Introduction

At iOcean, we place the utmost importance on protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when using our website or purchasing computer devices and accessories, whether you are an individual or a company operating within the Kingdom of Saudi Arabia.

2. Data We Collect

We collect different types of data to provide a safe and personalized experience, including:

For individuals:

Full name
Mobile number
Email address
Shipping address
Payment information

For companies:

Company name
Commercial registration number
Company representative information (name, contact)
Address and VAT invoice details
Institutional order and purchase data

Additional Data:

Website access and usage data
Favorite products and browsing history
Cookies and similar tracking technologies

3. How We Use Your Data

We use your data for the following purposes:

Processing orders, shipping, and payments
Providing pre- and post-sale customer support
Issuing personalized invoices (for individuals or companies)
Sending notifications about offers, new products, and services
Enhancing the user experience on our website
Complying with legal and regulatory requirements (e.g., e-invoicing, VAT)

4. How We Protect Your Data

We implement advanced security measures, including:

Encryption of all financial transactions (SSL)
Protection systems against hacking and cyberattacks
Restricted access to sensitive data based on role and authorization
Secure and confidential storage of data in line with SDAIA regulations

5. Data Sharing

We may share your data with trusted third parties when necessary, such as:

Shipping and delivery providers
Electronic payment service providers
Technical or analytics partners (in anonymized form)
Relevant government authorities upon official request

We ensure that these entities comply with data protection policies in accordance with Saudi laws.

6. Data Retention

We retain your data only as long as necessary for business or legal purposes, such as:

Accounting and invoicing (up to 10 years)
Order records for warranty and after-sales services
Marketing data until consent is withdrawn or long-term inactivity

7. Your Rights as a User

Under the Saudi Personal Data Protection Law (PDPL), you have the right to:

Access your personal data
Modify or correct your data
Withdraw consent for data processing
Request deletion of your data (unless restricted by legal obligations)

To exercise any of these rights, please contact us through the methods listed below.

8. Cookies

Our website uses cookies to enhance browsing experience, analyze performance, and deliver personalized content. You can control cookie settings through your browser.

9. Policy Updates

We may update this policy from time to time. Any changes will be posted on this page with the latest revision date. Your continued use of the website indicates acceptance of these changes.